常见问题解答
FAQ Index:
Product
Are your products natural/organic?
- Yes, our products are formulated with 100% natural ingredients, of which many are organic ingredients!
Are your products cruelty-free?
- Yes, NO GUNK is strongly against animal testing. This is one of the reasons why our brand mascot is a ram.
What does "NO GUNK" mean?
- Great question Funky Fella. NO GUNK stands for products that are completely natural, organic & free from gunk. They will not leave a gunky residue on your hands or hair. We're also free from all that machismo marketing gunk that you're probably so fed up of!
How long does your Grooming Spray last?
- You'll get up to 4 months use with 50ml and double that with 100ml.
- It also has a long shelf life of 12 months after first use.
How long does your Styling Funk or Matte Lava Clay last?
- They are both available in tins of 50 grams (1.75oz). How long they last very much depends on how often you style your hair.
- Typically, customers get 2-3 months use out of them, though we've had some Funky Fellas tell us they've got up to a year!
How much product should I use to style my hair?
- Our products are naturally very rich, so a little goes a long way.
- We recommend you apply a small amount (the size of the home button on an iPhone) and heat up between your hands. For best results, apply on towel dry hair after the shower.
Shipping & Returns
Where do you ship?
Worldwide.
How much is UK Shipping?
Free UK Standard Shipping for orders over £35! Below this, it's £3.99.
UK Next Day is just £4.99.
Upgrade to Express Delivery for only £2.49 when you spend over £35.00
How much is International Shipping?
Free Worldwide Tracked Shipping for orders over £50!*
*Except for UAE, Sri Lanka, India, Saudi Arabia, Bahrain, Kuwait, Qatar, Malta, and Reunion. Please go to the check out for precise shipping rates to these destinations.
EU
Below £50, EU Tracked Shipping is from £3.75 to £4.99.
USA
Below £50, USA Tracked Shipping starts from £5.99 and goes up to £12.99 depending on the weight.
Rest of World
Below £50, Worldwide Tracked Shipping starts from £5.99 and goes up to £12.99 depending on the weight.
How long does delivery take?
UK
Our Standard delivery in the UK is between 2-4 working days. Next Day delivery takes just 1-2 business days.
EU
At the moment, international parcels going to EU are being delivered between 5-7 working days from dispatch.
USA
At the moment, international parcels going to USA are being delivered between 5-7 working days from dispatch.
Rest of World
At the moment, international parcels going to the rest of world are being delivered between 7-14 working days from dispatch.
What's your returns policy?
- At NO GUNK, we truly believe in our hair grooming products. Not for you? No problemo! Just return your product to us new or used within 14 days for a full refund (as long as it's not empty because that means you loved it, eh?) Please note that all delivery costs are paid for by the customer.
- To make a return using the NO GUNK Promise, simply contact us at help@nogunk.com so we can authorise your request and provide returns instructions. Terms and conditions apply. Only applies to first purchase of any product. Subject to fair usage.
Payment & Discounts
What payment methods do you accept?
- We accept all major credit and debit cards, Paypal & Apply Pay, which is available on iOS 10 & macOS Sierra onwards.
I have a discount code. How do I apply it?
- Discount codes can be entered in a box just below the order summary section, on the right hand side of the checkout.
